2018/06/12:
So I updated my "payment" account several days ago only to find an email waiting for me for an "unpaid" domain registration. I log in to Afrihost ClientZone just to make sure I wasn't dreaming when I updated all payments to go via
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my credit card. Nope, clear as day, my credit card is my payment method. So I reach out to Afrihost "Chat" to resolve this as speedily as possible after checking my banking app, I see there are copious attempts every single day to put through a transaction for R197 - the cost of a new domain name registration! I am being charged by the bank almost R10 EVERY time the transaction "is attempted" and it's screwing my credit history!!!! I am told by the "Chat" person that I should phone in to Afrihost, not they will contact me!! Anyone knows the "help line" is surprise, surprise, ALWAYS BUSY. But I give it a shot anyway. Nope, all lines are busy. Finally, someone phones me and tells me "Sorry, your transactions were in a queue at Afrihost so despite you changing the payment method in good time, the system somehow miraculously still sees my "savings account" as the preferred payment option! Now it's NOT MY PROBLEM that Afrihost has a f***d up queue system!!!!!! The moment the payment option is changed, all payments should be submitted to the payment method on file, surely??? Then I get told to pay for the domain registration that caused all the issues and voila, all my problems will go away!!!!!! Well, I am the one who still has to pay the freaking bank R10000000000000 in charges for declined payment!!!!!!! And Afrihost messed up my credit rating!!! No!! F u Afrihost! I am going far, far, far away from you after being a loyal customer since 2011!!!!
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So I updated my "payment" account several days ago only to find an email waiting for me for an "unpaid" domain registration. I log in to Afrihost ClientZone just to make sure I wasn't dreaming when I updated all payments to go via
...続き
my credit card. Nope, clear as day, my credit card is my payment method. So I reach out to Afrihost "Chat" to resolve this as speedily as possible after checking my banking app, I see there are copious attempts every single day to put through a transaction for R197 - the cost of a new domain name registration! I am being charged by the bank almost R10 EVERY time the transaction "is attempted" and it's screwing my credit history!!!! I am told by the "Chat" person that I should phone in to Afrihost, not they will contact me!! Anyone knows the "help line" is surprise, surprise, ALWAYS BUSY. But I give it a shot anyway. Nope, all lines are busy. Finally, someone phones me and tells me "Sorry, your transactions were in a queue at Afrihost so despite you changing the payment method in good time, the system somehow miraculously still sees my "savings account" as the preferred payment option! Now it's NOT MY PROBLEM that Afrihost has a messed up queue system unknown to the public using their services!!!!!! The moment the payment option is changed, all payments should be submitted to the payment method on file, surely??? Then I get told to pay for the domain registration that caused all the issues and voila, all my problems will go away!!!!!! Well, I am the one who still has to pay the freaking bank R10000000000000 in charges for declined payment!!!!!!! And Afrihost messed up my credit rating!
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