Expert and User Insights by Century Link Customers
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I feel that my rankings are very accurate to the service I have received over the past 4 years. The reliability is very poor, let me explain, when it works it is great, very fast. When it does not work it is awful and customer support offers nothing to help. I loose service about 4-6 days a month, every month for the past 4 years. After Hurricane Harvey I was without service for just over two months. It took nearly three months to get the billing credit issued and billing back to normal. I am writing this today as I have been without service now for three days and I am still waiting on Customer Service to call me back or to have the service restored. I think the billing department should run service, because billing come on time every time, while service at best is hit and miss.
In my area there is very little internet options and centurylink is one of the only options. With being said because of demand there lines are overwhelmed and not excepting new costumers. My area has grown over the years but they have refused to update there lines to provide better internet for my community.
CenturyLink has been the service provider for our company for a while. Our main phone line has gone down numerous times and it takes 2-3 days for the issue to be resolved every time. This is unacceptable for a business phone line. We do have 4 total lines but when the primary line goes down no one can call in to us unless they know the number of the secondary lines. It is also very hard to speak to a human. I even have a supervisor's phone number but all calls go to his voice mail. Stay away from this company if you can.
After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh