Expert and User Insights by Signetique IT PTE LTD Customers
Signetique a leading provider of managed windows dedicated servers solutions which include web and email hosting, virtual servers and cloud servers. Based in Singapore, the Web Hosting division of Signetique Pte Ltd is part of Signetique’s global network of companies that has its presence in Singapore, New Zealand, Australia, Malaysia, Vietnam, Indonesia, Thailand, India and th...
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Signetique has been a poor partner in their service. email response time is hours after incident reporting. After a major fault for close to 2 weeks, service of the mail server is intermittent at best. Emails that were sent out have been logged in as sent but recipients have not received the emails. we only know when clients contact us that they did not receive the emails. There's no explanation of what is going on despite repeated incidents reports. A call to their technical department does not help either. There's very little urgency displayed in their service recovery. my entire server was done for more than 5 days and during the recovery, there's very little communication despite reminders for an update.
Been their customer for many years due to management decision but headache for us technical people. Servers health are not monitored, frequent downtime especially databases, and can be for hours. Will wait for customers to complain for tech support to act. Occasional network performance issues, normally on Monday for whatever reason.
