We at Tech Logic Solutions are sorry you feel that way and for your experience. Thank you for your business, it was much appreciated.
However, in defense of Tech Logic Solutions we beg to differ as our services are reliable and very professional. If our service was not so good then why were you a customer for approximately 2 years…
Over the approximate 2 year period you only experienced 1 real issue that was out of the norm and out of the very few, which is pretty good if you ask us. Tech Logic’s server and your websites have experienced and Tech Logic has met our 99.9% uptime guarantee.
We would also like to state, according to correspondence, that in all actuality it has been you whom has unnecessarily threatened on 2 occasions to take your business elsewhere, where Tech Logic simply responded that that decision is up to you and that you are entitled to do so if you wish. Actually on one of those occasions that you threatened Tech Logic it was proven that the issue was in fact related to a WordPress plugin you installed that was out of date creating a conflict as to why your website in question would not load and had nothing to do with the Tech Logic servers. In no way are we blaming you but did you apologize, no, did you retract your threat, no.
Tech Logic can assure you, all its current and future customers that we do everything we can to make everything run as smooth as possible however nothing in life as we all know is ever 100% fool proof. We are always here to be as helpful and as professional as we can in order to provide the best quality services to our understandable customers and to respond to support tickets in a timely manner.
Thank You,
Tech Logic Solutions