Hello Jack,

Our Terms of Service state that there are exceptions to the 30-day money back guarantee, including packages with extended billing cycles (such as annual).

We're happy to give you account credit to use a different service from us.

So, in European countries, when you eat half of your meal, do you return it and ask for your money back? I think the real thief are those who take advantage of an already discounted cheap service and ask for seconds without paying.

This answer is clearly not professional and not related to what happened.
When you're buying something which isn't working properly, you should keep it as it is?
I bought a service for a whole year ! I've ask for a cancellation in less than 24 hours! How can you keep the whole money for a whole year service when you've a client which cannot use it?!
You're a bunch of stealers.
Look at your terribles reviews online!

Thanks for your feedback, despite it containing some inconsistencies with what actually occurred. VPSCheap provides cost effective and reliable services to thousands of customers around the globe each year.

You purchased an extended billing cycle server, for which you received a discount on our normal pricing. During your checkout process, you acknowledged that you read and understood our Terms of Service (ToS), which does state that there are exceptions to the 30 day guarantee, including purchases that use extended billing cycles.

After your services were delivered and used, you voluntarily placed an immediate cancellation request. On the cancellation request screen you were presented with a bold faced, predominately displayed message stating that any 30 day guarantee requests must be approved prior to cancellation. An immediate cancellation request was submitted, disregarding the alert displayed and the request was honored.

You then submitted a ticket requesting refund and requesting GDPR removal, which was declined as outlined in the Terms of Service (ToS), which governs our policies and your rights as our customer.

We are sorry that you chose to voluntarily cancel your services and then request GDPR removal, however, we would've been happy to remove your cancellation request prior to your GDPR removal.

Should you have additional questions or concerns you may contact our customer care team using the predominately displayed options available on our website or Client Area. Staff is available 24/7/365.

I don't understand why you're answering, you can make whatever what rules, you've to follow European legislation when you're selling in European countries.
Also, if your service was as great as you said, why your customers are leaving you? Why do we have an issue? Do you think I like to waste my time with bad companies like yours?
You're supposed to sell a service to your customers, but you don't care about them, money is only what you want.
You'll lose more and more customers because you don't understand why and what to do with your customers.
Hopefully, PayPal will reimburse me because they follow the European laws.

FYI:
US companies within the scope of the GDPR should assume they will have to comply with all the Regulation's requirements.
https://www.compliancejunction.com/gdpr-for-us-companies/
Regards,