Yes, there was an outage due to bad fiber and bad router at an upstream provider. For some reason they were blocking some IP blocks not all of Winhost. We were in contact with the upstream provider and their engineers worked on resolving the issue but replacing fiber and fixing the router and configuration took time. We understand the whole situation sucked for this customer and for us, but blaming us for this incident is like blaming an apartment landlord for not having water because a water main broke up the street.

I'm sorry to hear that you are unhappy with Winhost. I checked and it looks like we were able to resolve the issues you were having with setting up. I'm glad that you are sticking with hosting at Winhost.

Hi Brian. I'm really sorry that you went through that. We always do everything we can to help a customer remedy any difficulties they might be having. If you were quoted $159 for domain renewal, that means your domain was in the "redemption period" (which is part of the domain deletion process and it is set by the registrar, not us, as is the high cost to retrieve the domain). But it takes 85 days for a domain to get to the redemption period, so your timeline seems to be missing a few months when your domain did not work but you didn't contact us to renew it. That happens, we don't always notice when a domain stops working. But we send out a lot of email both before and after a domain expiration, specifically to prevent a situation like this. I'm sorry that you had difficulty with a renewal complicated by a credit card expiration. But it isn't possible to lose a domain in 5 days. We can renew it for the normal price any time before the redemption period, which, again, is 85 days after a domain expires and stops working.

Hi Alek, sorry to hear about the problems you had. It's true that while we offer some accounts with unlimited storage, it's still possible to run in to storage errors when you're dealing with extremely large numbers of files (or a small number of extremely large files). I'm sorry that you felt let down by our support staff, that's the last thing we want to hear. I'll try to find your account and look up the support ticket history so we can see where we may have gone wrong.