I have been with WP Engine for my wordpress site for several years now. I had heard they were the best for a business Wordpress site. In the past, I had no problems with my site ever going down. Since switching to WP Engine, It has been problem after problem with my site going down for hours at a time. I finally had to set up with a Down Time notification service so I could keep track. They have switched my site over to different servers several times but never seem to be able to provide a reason or explanation for the problem. Their pricing is way higher than most companies (which they admit) yet they provide nothing special and their reliability is not stable at all. Now actively looking to switch my site to a different company.

From 2012 to 2016 I was an ardent evangelist for WPE.

In 2017 I started to see the writing on the wall. Support quality was slipping. I was no longer chatting with passionate, knowledgeable WordPress nerds.

I had three different Account Managers in 2017. Twice they recommended "upgrading" to a Premium Plan. Twice I took their advice. Twice we experienced worse performance and down-graded back to our Business plan. What a hassle.

December of 2017 we had a site infected with malware, supposedly cleaned, then re-infected. That debacle lasted deep into January.

March of 2018 we had another site infected with malware. WPE blamed a plugin that was *never installed* on our site. I suspect the malware "hopped" from another infected site on our shared server.

By October, support chat would connect, then I'd wait 15-20 minutes for an initial acknowledgement. The "support" I got was woefully disengaged, utterly lacked critical thinking skills, and had only a rudimentary understanding of WordPress. This happened repeatedly.

Sporadic downtime became more frequent. Uptime monitor notifications blew up my inbox regularly.

I brought all this up with Jathan Desire, a Support Lead I had met with in person at their Austin office. Lip service was paid, yet nothing measurable changed.

On Monday, October 15th we had our largest e-commerce site go down for 4 hours. FOUR. HOURS. Support essentially shrugged and told me "It's a noisy neighbor issue. We've contacted them. We don't know when it'll be resolved."

This was the last straw. I spent the rest of the week researching and vetting hosts.

The week of October 22, 2018 I migrated 107 client sites from WPE to Kinsta. BEST. DECISION. OF. THE. YEAR. Here's my review of Kinsta: https://hostadvice.com/hosting-company/kinsta-reviews/85761/

In the aftermath and through the effort of closing my account, Jathan scheduled another call with me. Through it he laughed. He laughed at me as I tried to share the specifics of my frustrations.