Imran was very helpful. The customer service is excellent.
The best hosting provider for me in 12 years
I found this hosting company after reading reviews for a very long time. I was trying to find a reliable, budget-friendly, and helpful hosting provide...
r. I bought the Pro plan for three years. It has been 4 months, and I believe that it has been one of the best decisions in my SEO life to find this company. They solve the problems in five or seven minutes. Each of my problems is clearly understood, and their help desk is online almost 24 hours a day. What else can I want? I am hosting two websites at Chemicloud, and I want to add one more in the future.
BEWARE... Unknown E-mail forwarders being added to your account leading to hacking!!
In May/June 2023 I had the misfortune of my e-mail being hacked! After checking my status with 1-Grid and logging a ticket, I happened to notice that ...
e-mail forwarders had been added to my account without my knowledge ( I had no idea who's e-mail address it was).
When I finally managed to speak to an actual person in customer service, the attitude and complete disregard for my situation was just astonishing! Anyhow, I could go on & on but at the end of the day I was told that it was my problem & they'd be doing ABSOLUTELY NOTHING about it (despite me providing them all the evidence). This has had severe implications on our business and I feel that anyone considering this company should rather look elsewhere.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.