This was my first hosting experience and they were great at hand-holding. Up and running in no time. Now have 2 sites hosted and will be doing a third with confidence. They are available to answer just about any question.

I chose HostGator over GoDaddy as I heard that your support was much better. On my first experience with support, I spent 2+ hours on chat trying to get what turned out to be an internal to HostGator networking issue resolve... 続き d when I couldn't access my website to edit it. In spite of repeated requests, the tech would not escalate it. I finally terminated the chat session and called, which required me to start at the beginning again.
Some of your techs are very hard to understand on the phone. Some give inaccurate advice (favicons are included with Website Builder - not).
I find that many features (like favicons) require a $$ upgrade when I really don't want to spend $12.99/month for a favicon on a very simplistic website. 縮小