I have a well-settled online business of crockeries. For that business I have a shared hosting plan with Chemicloud. Until then I haven’t got any issu...
e with their service. Currently, I am launching my new website home decore for that I got Domainracer ‘s shared hosting.
First, I was scared but now I am very satisfied with their initial startup support and all.
Lost a dot.com and got triple charged for 3 domains
Been with these guys for a number of years. Today I realized they had charged me for a dot.com that had expired plus they triple charged me for three...
domains. Customer service did not tell the truth about 'your case being investigated - we will be back to you today'. Lost a ton of cash over the dot.com expiring. These guys are Monday to Friday. Customer service is offshore so don't expect good English or help. Used to be good but having money taken (I'll say taken but really it is theft) with no contact despite calling and specifically asking if I will hear today is totally unacceptable. They overcharged me by $200AUD. Would 100% not recommend this company.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.