When my email didn't work, I talked to a person right away and he worked through my problem. It's an excellent service from a decent provider. .
The best hosting provider for me in 12 years
I found this hosting company after reading reviews for a very long time. I was trying to find a reliable, budget-friendly, and helpful hosting provide...
r. I bought the Pro plan for three years. It has been 4 months, and I believe that it has been one of the best decisions in my SEO life to find this company. They solve the problems in five or seven minutes. Each of my problems is clearly understood, and their help desk is online almost 24 hours a day. What else can I want? I am hosting two websites at Chemicloud, and I want to add one more in the future.
I have a been a customer for over 10 years with multiple websites. I have not been able to access my e-mail for my main website for over a month. Cust...
omer service says that my IP Address is blocked, but they can't explain why I do have access to my other website e-mail for my smaller websites AT THE SAME IP ADDRESS.
Unfortunately, customer service questions are never answered by the same person, even on "replies". I have had to repeat my issue and attach the same screenshots multiple times per day. I still don't have a resolution and will not be renewing ANY of my sites with them. The amount of business that has been lost over not accessing my e-mail is unprofessional on a business level and unforgivable on an ethics level. I'm hoping that I can at least salvage some of my contacts before my "service" expires.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.