The guys in help center were great. I almost randomly chose somebody to talk to without tuning which department to talk to. Then this guy directed me ...
to the right person and she was amazing. Just solved my issue. Great.
I found this hosting company after reading reviews for a very long time. I was trying to find a reliable, budget-friendly, and helpful hosting provide...
r. I bought the Pro plan for three years. It has been 4 months, and I believe that it has been one of the best decisions in my SEO life to find this company. They solve the problems in five or seven minutes. Each of my problems is clearly understood, and their help desk is online almost 24 hours a day. What else can I want? I am hosting two websites at Chemicloud, and I want to add one more in the future.
Be Careful - Not phone contact and chat is like speaking to child
No USA support. No phone number either. The chat help is condescending and a waste of time. More important to them to get off the chat then to reso...
lve issues. One guy did not even know how to program an I-Phone with their product... Are you kidding me? This is the service level you get.. Use another program and do not get roped in by the low price, you get what you pay for.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
