I have recently tried to sign up for cloudways after doing a little bit of research online for a good WP hosting solution. Af
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ter filling a short form they prompted me to a chat bot and assigned me an assistant who asked for some info. After chatting with him, they put me on ‘Pending’ and I waited days with no response from them.
So after a few days I tried to talk (very politely) with another chat assistant to see whats going on with my sign up application process. He requested AGAIN the same info, and assured me I will shortly get a confirmation message. Ok, so after waiting another hour I got a little bit annoyed and initiated another chat - with the same guy - he told me not to worry, he will check my application and get back to me.
As soon as he said that, he closed the chat and blocked my IP so I cannot contact the chat again. That was very rude and disrespectful and I got pretty pissed. So from my own experience, I totally NOT RECOMMEND them. They are very unprofessional and wasted my time with no result as I waited days for trying to do a simple sign-up which should only take 10 minutes.
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