EXCELLENT TECHNICAL SUPPORT PROVIDED BY DANIEL ... THANK YOU VERY MUCH
TEN STARS FOR THE OUTSTANDING TECHNICAL SUPPORT PROVIDED BY DANIEL TODAY. HE WALKED ME THROUGH A DETAILED PROCESS STEP-BY-STEP, EXPLICITLY AND PATIENT...
LY. I HAVE BEEN VERY HAPPY WITH HOSTWAY SINCE 2003, AND NOW I LIKE THEM EVEN MORE. I HIGHLY RECOMMEND THEM TO YOU.
They offer VPS in 6 different locations, but there're only 4 of them. And you will know about that only after purchase. On the 1st day support said ok...
ay, no problem, we'll request the server migration, just stay tuned for a couple of hours and we'll answer you. The next day I asked them how it was going and received the information, that unfortunately they don't provide the VPS in the Netherlands anymore.
I don't know how good or bad their servers are, but their control panel is one of the best I've ever seen and the support team responds fast and friendly.
The worst provider I have ever dealt with. Tech support is terrible.
A customer of mine recently purchased web hosting services from Hostway, and it’s been a nightmare since the moment the purchase was made. The salesma...
n repeatedly assured us that we would have Cpanel access, and it’s not even available. They assured we could install a shared SSL through them…..it turns out you can, so long as you email it to them every year and get them to install it. I don’t trust their ability to install it based on what I’ve seen so far though.
From the very moment we purchased an upgraded plan, we hadn’t even logged onto the site yet, they took down our original website and hosed our email settings. In the middle of the business day.
For several days I was unable to upload my index.html file, I had to send it to them and ask them to do it. The other files upload fine, just not the index file. At first they attempted to blame FileZilla for the problem, then finally got a workaround where I upload the file into my images folder, contact them, and they move it into the root directory. Not satisfactory, at all. I still am unable to edit my own htaccess file, and it doesn’t look like they care much about fixing that either.
This started last Friday, and today is Tuesday. I have spent literally hours on the phone and in chat with them trying to get this ironed out, and as of 5pm Tuesday it still is not fixed. It takes as long to explain the issue as it does for them to look through their documentation for an answer, because they are not even minimally competent with the technical workings of a server.
Maybe they do okay with Wordpress, I don’t know, but unless that’s your thing steer way way clear of this company.
On 9/24/23 my website became so slow it was unusable. I checked Hostinger Status page, and it said all services and systems were operational. Later in...
the day, my website went completely offline. I checked the Status page once again, and it said all systems were operational. I contacted live support and was told that the IP Address assigned to my website was under a DDoS attack and asked me if there was anything else I needed (Yeah, my website to work). Almost immediately my website was back online but still slow. The next day on 9/25/23 my website was still slow, taking 10–20 seconds for each page to load. I contacted live support again (it had now been over 24 hrs. since I first contacted support). Support said my website was unreachable, and I should try turning off WordPress plugins. Almost immediately, without turning off any plugins, my website came back online (it comes back online every time I contact support). I advised support that I had contacted them yesterday as well and was advised that it was a DDOS attack, but the Status Page says no issues with services for the last 5 days. The second support person I spoke with had no idea what the first support person from the previous day had told me. Two different support personnel giving me two different answers. (Sigh) I was then given a “canned” response that I would need to transfer my hosting to a new server myself or get their CDN service and was provided with a tutorial on how to do it.(of course). I asked support why it was my responsibility to make sure my website was up and running? I pay for hosting, shouldn't my hosting provider know my website is down and move it or make sure that it is up and running?
