I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... 続き etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! 縮小

I have been using from couple of months and support has been great to be honest, they help me anytime i ask them. obviously they are Russian company but replies are in English and support is great. Overall i would recommend.
PS: i am using VPS

I would give them less than 1/5 if it was possible.
Avoid this host at all costs. Mind numbingly dumb people working customer service and the tech guy destroyed my company website. Right now they can't figure out how to send ... 続き me a backup to transfer to another hosting company or they think they're playing me to get more of my money. Forget ASO. 縮小

if you look for support they will take more than 1 week to reply you
they not speak a proper english
worst connection everywhere
they support amateur and too much downtime
i can say stay away