MochaHost vs Site5 2020

other service provider. I remember when I was in China when I cannot access my gmail as gmail is block in China. My account is link gmail.I panick as I do not know what to do. I contact the customer support and they guide me through the process of verification and guide me on how change my email to yahoo. I feel relieve when I can acesss my hosting account.
There are times when I need help with the hosting configuration when I host my site using wordpress. The customer support was very professional as they know what is the problem and within a few minutes, my problems is solved.
Sometimes when I face configuration issues the online live chat which is 24/7 are always there to assist and retify the problems. And when they cannot retify, they will escalate a ticket and refer the problems on the network engineers who fix the problems within a short time. They are dedicated to provide good customer support and professional in handling panic customer like me. They always give me the assurance that they understand the problems and will retify immediately.
I am very happy to use the services and I will continue using the services. Keep up the good work Mocha Team.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

tech support was modest, the service itself worked so well we rarely ever asked for help.
As of 2020, servers are slow, uploading is persistently hampered by server issues at Mochahost. Two weeks of polite requests for help materially unanswered, although we DO give credit for courtesy of wishing us a good evening in those queries they do reply to. Can no longer recommend MochaHost at all, as of 2020.
Significantly disappointed.

, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.