I think you have to upgrade to slice 4 for a full support and it's still affordable. And my most fav support is Mr. Anoop V. HE'S THE BEST, ALL I KNOW...
I've been using 34SP for my website hosting and also my clients hosting for well beyond a decade. Their support and ticket response time is second to ...
none, and in my industry I speak to a lot of hosts .. so many .. I will never not recommend the team at 34SP
We had the same bad experience described below. The support staff seem to be on autopilot and nobody takes responsibility. Even when we brought the pr...
oblem to the attention of the Director, it was completely dismissed and passed right back down to the same support staff for more slow, obtuse questions. The technical faults were disappointing - being left waiting for 3 weeks without email is not acceptable - but the way it was handled, with constant attempts to blame us and wriggle out of dealing with it, was truly appalling. We ended up having to move all our sites to another host in the middle of a very inconvenient time - we were just getting nowhere with 34SP. They used to be very good, and we often recommended them to others over the years, but prices went up and service quality went down. Now they have completely lost their way. Best avoided.
Can't be summarised any better than this:
"Constant technical issues and the engineers take days to get back to you. They never concede that anything is their fault when it always is. No-one takes responsibility for anything and complaints just get moved about and nothing is resolved. I would not recommend them to anyone."
