A2 Hosting vs IONOS 2019

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

ing to his bill. However, I never got the VPS running. Instead of it, after a few hours I received an email from the provider about my insufficient balance, although 1 month has already been fully paid in advance. I was asked to make an international call to his support team and discuss the top-up, after receiving instructions to top-up again, and then call the support team again and discuss launching the cloud server. If I don't, my orders are promised to be cancelled in 7 days. I replied that I had already paid their bill for 1 month and I am not going to pay twice, and required a refund for 1 month, as I am not going to make several expensive international calls that are more expensive than the VPS itself. I terminated the contract, demanded a full refund, but they never came to my debit card, although their agreement promises a money back guarantee. Terrible provider , consider my negative experience!