I had some audio file and they removed it without telling me and I didn't have backups. I emailed them and this was the respond: "According to our reg...
ulations, the shared hosting can not be used for media or image sharing or storage disk. We found that you uploaded a large number of MP3 to store on the server, which is against the rules."
I created a ticket and they have answered after 34 hours. The admin colsole was down three time in the last two months.
I have paid for three years and will go to find a different one.