olutions. Since October 29, 2026, my reseller hosting service has experienced serious disruptions due to repeated DDoS attacks, IP null-routing, server overload, and website downtime. I understand that DDoS attacks can affect any hosting provider. However, **my biggest disappointment has been the poor incident management and extremely slow technical support.** During this critical situation: - Support responses have sometimes taken 8–15 hours. - Different agents repeatedly provided the same generic responses. - My clients' websites experienced prolonged downtime and 503 errors. - I personally configured Cloudflare protection across my accessible domains as instructed. - Despite following their recommendations, server performance and email issues continued. - No dedicated technical engineer took clear ownership of resolving my case. I also offered to pay additional charges for advanced DDoS protection or an alternative hosting solution, but I did not receive a satisfactory recovery plan. **The most frustrating part is that approximately 150 client accounts depend on this infrastructure, yet urgent technical support has been extremely disappointing.** After six years of trusting Hosting.com, this experience has seriously affected my confidence in their services. A reliable hosting provider should not only offer good uptime but also provide timely communication, technical expertise, and practical solutions during emergencies. I sincerely hope Hosting.com's senior management reviews my experience and takes responsibility for improving the support and recovery process. **My Rating: 1/5 based on this incident and my recent support experience.** Tanveer Ahmed Founder, Ozzun Solutions (Private) Limited